Conversation Co was engaged by the City of Frankston Council to design and deliver an engagement program to inform the development of its Community Vision 2040 and Council Plan.
A virtual approach was used for all elements of this project, including planning, project management, recruitment of participants, and all engagement activities.
This approach was supported with a blend of traditional and technology based engagement methods designed to reach a diverse community with varying digital literacy.
Traditional remote methods included telephone interviews, printed surveys, and the option to send a direct email or letter to the project team.
Virtual remote methods included a series of zoom workshops hosting between 10 and 70 participants, a virtual ideas wall with voting and an online survey. Social media, including use of live streamed video and interactive posts, featured in the communications strategy during the COVID-19 stay at home orders.